We’ve designed our Covid-19 policy with the aim of creating a safe spa environment for both our clients and our staff. Here we explain the changes we are making to our operating processes and any temporary changes to our standard terms and conditions.
At the time of writing, on 22 July 2020, the Government have announced that all beauty salons/spas can fully open from 1st august 2020
We always practise the highest levels of sterilisation and hygiene as standard, and always use single use disposable items wherever possible across all treatments. In response to Covid-19 we have further enhanced our exacting standards.
We have complied with the government’s latest Covid-19 secure guidance on managing the risk of Covid-19 in the work place.
We will be continuously reviewing our protocols and updating them in line with any changes to Government and beauty industry guidance. All staff have completed their Employer and Employee Returning to Business (Covid) Certificates of Training.
We’ve carried out risk assessments on every single treatment, with adaptations now in place and our therapists fully trained in the new protocols.
Even though things will be different, we look forward to offering the same warm, friendly, quality service and making your visit feel as relaxing and luxurious as ever.
We appreciate the list below may sound slightly ‘unfriendly’ and a lot to take in at first, but we hope that when you visit us you will feel secure in the knowledge that we have worked hard to prepare and ensure that you will have an exceptional, safe experience. Your welfare and that of our team are our priority.
If you have questions or any concerns at any time regarding your visit or would like help making your bookings, please contact us on 01277 650055 or email [email protected]
Appointments are subject to availability, prior booking and we will be unable to accommodate walk-ins.
Please book appointments by calling 01277 650055, or by email [email protected]
The process changes we are making will limit the number of appointments we can offer each day. So, if you like to have regular treatments, we would encourage you to book ahead to avoid disappointment and to help us organise and plan staffing requirements. Many of our clients already book a series of regular treatments several months ahead.
During July and August 2020 we are temporarily waiving our 24-hour cancellation fee for clients who contact us to inform us they feel unwell. The cancellation fee will stand if you fail to turn up for your appointment on the day without notice.
ARRIVING AT THE SPA
We ask all clients to wait outside until they are called for your protection.
Appointment arrival and departure times will be staggered and we ask you to please be mindful of social distancing within the spa.
We will greet you wearing appropriate PPE and explain how your treatment will work.
Prompt arrival will help us manage our scheduling and ensure that we can complete your full treatment, although we ask that you do not arrive early as we are unable to offer a waiting area in reception.
We are also unable to offer our usual range of refreshments but please do bring your own bottle of water if you wish.
When you arrive, we will take your temperature at the spa entrance using a non-contact thermometer. If your temperature reads 37.8 degrees or above, we will be unable to offer you your treatment. If this happens we will offer you an alternative appointment.
There is an automatic sanitiser on the wall just inside the front door. Please use this on arrival. Manicure clients will also be asked to their wash hands with soap and water in the spa before treatment.
We will ask you to wear PPE suitable for your treatment, for example a mask You are welcome to wear or bring your own new or freshly washed mask or we can provide one for you at a cost of a £1
We currently will be unable to offer treatments for two people at the same time in the twin Zen room.
Please keep your belongings with you at all times and consider bringing as little as possible in to the spa with you. We will be unable to take coats and hang them in shared areas of the spa.
Time allocated to Covid-19 sanitising and sterilisation in between clients has been factored into the diary and we are therefore unable to spend time in reception following appointments. We ask you to please be mindful that your therapist will need to thoroughly prepare for the next client.
We will be monitoring spa bookings to ensure social distancing throughout the day and we may introduce new staff shifts to help with this.
Please let us know in advance, wherever possible, when you wish to purchase retail products. We will prepare these in advance for you.
You can also buy gift vouchers online by calling us on 01277 650055 or emailing. We’ll continue to keep expiry dates under review and assess further extensions on a case by case basis.
All staff will have their temperature checked each day before entering the building.
We will be carrying out enhanced cleaning and disinfection routines in between every client, paying particular attention to all public areas and high touch areas such as door knobs, bannister rails and the bathroom area.
All staff will adhere to good personal hygiene, constant hand washing and sanitiser use.
Any staff member who becomes unwell will be required to stay at home and we will contact you as soon as possible if we need to rearrange an appointment or offer you an alternative therapist.
All team members are trained in and will be required to follow official guidelines on self-isolating if necessary.
All team members will be required to wear appropriate PPE and this will be replaced after each client.
This Covid-19 policy was prepared and updated on 22/07/2020