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Terms And Conditions

The Business Is a proprietary business, the proprietor being R Scally Spa Cottage 56 Chapel Street Billericay Essex CM12 9LS.

 

The Proprietor

The proprietor shall through its duly authorised representatives manage and operate the spa and deal with all matters in connection with it.

 

The spa services are intended for your relaxation and general purposes only, they are not intended to be a substitute for professional medical treatment for any condition. Clients will fully indemnify and hold harmless spa cottage and its subsidiaries and representatives staff from and against all liabilities, claims expenses, damages and losses. This is including legal fees on an indemnity basis, arising out or in connection with the spa treatments, staff or services and/or facilities.

 

Discount Voucher

If using a Spa Cottage Ltd discount voucher only one will be accepted per customer, per booking. These discount vouchers will only be redeemable on the treatment(s)/product(s) listed on the front of the voucher. The discount vouchers are open to any resident of the UK aged 16 years or over only. Photocopies or defaced Spa Cottage Ltd vouchers are not valid. The promotional code will be valid for the length of the voucher which will be clearly stated on the front. The voucher may not be used in conjunction with any other voucher offer, promotion or special offer. We do not offer refunds on gift vouchers that have been purchased.

 

All Discount Voucher beauty treatments must be booked in advance and are subject to availability. Seasonal or other date restrictions may apply. Peak times may be excluded and would ask that you contact the salon in order to ascertain treatment/product availability.

 

Cancellation of a booked treatment with less than 48 hours notice will be liable to cancellation charges as per the salon’s standard terms. Participation in any Discount Voucher treatment/product implies acceptance of the Terms and Conditions as set out within this website, on the voucher, on any associated promotional literature.

 

If you are suffering from any medical condition or injury, please consult your doctor and advise the therapist prior to treatment. If you are pregnant or trying to become pregnant please let our therapist know as there may be some treatments that you may have to avoid including products. We are able to do treatments on pregnant ladies from 24 weeks and onwards under this time we are unable to perform any treatments, to protect yourself and your unborn child.

 

Spa Cottage Ltd reserves the right to change the details of any special offer, promotion or sale without notice. Details of any such changes can be obtained from our website or by contacting reception on 01277 650055. The images and descriptions used within the promotional literature and/or websites may not accurately reflect the treatment or product offered. No cash alternatives will be offered or discounts on other products if items are sold out or unavailable.

 

Gift Voucher

A Spa Cottage Ltd gift voucher will only be redeemable on the treatment(s) or product(s). Photocopies or defaced Spa Cottage Ltd gift vouchers are not valid. They are valid for six months and strictly expires on the date written on the front of the voucher by a Spa Cottage member of staff, due to business terms we strictly do not extend any voucher dates.

 

You are welcome to change the treatment that is written on your gift voucher up to the amount that is on the voucher.

 

Cancellation of a booked treatment with less than 24 hours’ notice will be liable to cancellation charges as per the salon’s standard terms and thus this will be deducted from the voucher amount. If the cancellation charges are more than the voucher, then the voucher will become void.

 

No cash alternatives will be offered on gift vouchers nor do we refund any gift voucher. Although you are able to purchase products on a valid voucher.

 

Special Offers & Promotions

Seasonal or other date restrictions may apply when promoting a special offer or promotion. Peak times may be excluded and would ask that you contact the Spa in order to ascertain treatment/product availability.

 

Cancellation of a booked treatment with less than 48 hours notice will be liable to cancellation charges as per the salon’s standard terms.

 

Spa Cottage Ltd reserves the right to change the details of any special offer, promotion or sale without notice. Details of any such changes can be obtained from our website or by contacting reception on 01277 650055.

 

The images and descriptions used within the promotional literature and/or websites may not accurately reflect the treatment or product offered.

 

No cash alternatives will be offered or discounts on other products if items are sold out or unavailable.

 

Cancellation Charge

If appointments are cancelled within 24 hours our cancellation policy will be enforced and you will be liable to pay for 50% of the treatments booked. This has to be enforced out of respect for other clients and appointment availability.

 

Late Policy

We strongly advise that you arrive on time for your treatment. In an event that you are late for your treatment we will endeavour to get as much as your treatment done in the time we have.

 

Your First Visit to Spa cottage

We ask that you arrive 15minutes before your treatment time to complete your consultation card and to prepare for your treatment.

 

Payments

We accept cash and debit/credit card payments however we do not accept AMERICAN EXPRESS.

 

Mobile Phones

For the consideration of other clients and for your own relaxation please turn mobile phones off to silent.

 

Group Bookings/treatments over 2hours

Treatments over 2 hours or for group bookings you are required to pay a £10 per person deposit, this will then be deducted off your treatment bill at the end of your treatment.

 

General

a. The Proprietor has a legal obligation under the Data Protection Act to ensure that all information held and processed about you complies with the principles of the Act. The Act requires all personal information to be treated in the strictest confidence and to be used only for purposes of which you are aware.

b. The Proprietor reserves the right to make alterations to this contract where reasonable. Any changes will be notified in writing.

c. Although we endeavour to ensure the accuracy of the information; Spa Cottage Ltd does not make any warranties, express or implied, in relation to its accuracy.

d. Spa Cottage Ltd cannot accept responsibility for any errors or omissions and reserve the right to vary, amend or cancel any of the information at any time, should we find such alterations necessary.

e. Spa Cottage Ltd reserves the right to vary or amend these terms & conditions at any time

f. upon signing this contract you agree to be bound by these terms & conditions.